Making a UK Claim 

For Travel Policies bought in the UK ON or AFTER 1 April 2009

For Motor Policies Underwritten By Tradewise Insurance

IN AN EMERGENCY, FIRST CHECK THAT THE CIRCUMSTANCES ARE COVERED BY THIS POLICY. HAVING DONE THIS TELEPHONE EUROP ASSISTANCE STATING YOUR NAME AND POLICY NUMBER.

Emergency Assistance 24 Hours A Day

You should first check that the circumstances are covered by Your policy.

Having done this please contact the appropriate 24-hour telephone number shown after the appropriate Section of cover. Give Your name, insurance details, reference number and as much information as possible. Please give Us a telephone, fax or telex number, or email address where We can contact You or leave messages at any time of the day or night.

To comply with the terms and conditions of the insurance You must obtain Our prior authorisation before incurring any expenses over £500, except in case of emergency. In case of emergency, if You are physically prevented from contacting Us immediately, You or someone designated by You must contact Us within 48 hours.

TRIPS TO MAINLAND SPAIN, THE CANARY ISLANDS (Tenerife, Gran Canaria, Fuerteventura, Lanzarote, La Palma, Gomera and El Hierro) AND THE BALEARIC ISLANDS (Cabrera, Formentera, Ibiza, Majorca/Mallorca, Menorca) – 24 HOUR EMERGENCY SERVICE

When away from Home, it is most important that You have immediate access to professional medical attention in the event of an emergency. With this in mind, We have put in place, for Your benefit, a network of medical professionals throughout mainland Spain, the Canary Islands and the Balearic Islands, at Your service 24 hours a day, 7 days a week. This is supported by a 24 hour medical emergency service, which can direct You to these professionals, and which will also follow Your case through from the moment You enter hospital until You are released and, in more serious cases, until You are safely repatriated (accompanied, if deemed medically necessary, by one of Our medical team).

In addition, no Policy Excess will apply when You receive inpatient treatment (where medically necessary) at:

1. one of Our network hospitals, or
2. a state hospital when You have used the EHIC to effectively reduce the cost of Your medical treatment or medicines.

For further information:
Telephone:   0044 (0) 1444 442077
E-mail:          medicalops@europ-assistance.co.uk

Claims and Proceedings

• Full details of any incident which may result in a claim under this insurance shall be reported to the Underwriters as soon as reasonably possible on the 24 hour claims line 0800 781 1522.


• Every claim form, writ, summons, legal process or other communication in connection with any such incident shall be forwarded to the Underwriters immediately upon receipt;


• The Underwriters shall be given all information and assistance they may require in connection with any such incident or claim in respect thereof;


• The Underwriters shall be advised immediately of the time and place of any impending prosecution or inquest or fatal inquiry;


• No admission of liability or offer or promise of payment shall be made without the Underwriters’ written consent;


• The Police shall be notified as soon as reasonably possible of loss or damage caused by theft or attempted theft or criminal damage;

ALL ACCIDENTS, HOWEVER TRIVIAL, MUST BE REPORTED.

IF YOU ARE INVOLVED IN AN ACCIDENT…….

1. Always take the names and addresses of other parties involved all witnesses and full
   particulars of any Police Officer at the scene.


2. NEVER admit liability under any circumstances.


3. Always stop in the event of an accident and give full particulars to any person having
   reasonable grounds for requiring them.


4. Accidents must be reported to the Police within 24 hours of the event.


5. Always take full details of other parties Insurance and Policy Number, also remember to take there vehicle registration number.


6. Contact Tradewise immediately who will send you an accident report form without delay.


7. Notify Tradewise as soon as possible, of any accident, however trivial; complete and return an accident report form, with two competitive repair estimates (if your policy provides cover for own damage) to Tradewise.