Travel Insurance - Cooling Off Period

'Cooling Off' Period

If this cover does not meet you requirements, you may return the policy documents to Downunder within 14 days of buying the policy or the date you receive the policy documents, whichever is the later. In line with the conditions below, we will refund all the premiums you have paid within 30 days of the date you contact us to ask to cancel the policy.

If you are a single-trip policyholder, we will not refund your premium if you have travelled or made a claim before you asked to cancel the policy within the 14-day period.

If you are an annual multi-trip or long-stay policyholder and you have travelled or made a claim before you asked to cancel the policy within the 14-day period, we will only refund a proportionate amount of the premium.