Making a Motor Insurance Claim 

Motor Policies Underwritten By Tradewise Insurance: Claims and Proceedings

  • Full details of any incident which may result in a claim under this insurance shall be reported to the Underwriters as soon as reasonably possible on the claims line 0800 205 5513 
(if abroad call +44 344 620 1234)
  • Every claim form, writ, summons, legal process or other communication in connection with any such incident shall be forwarded to the Underwriters immediately upon receipt
  • The Underwriters shall be given all information and assistance they may require in connection with any such incident or claim in respect thereof
  • The Underwriters shall be advised immediately of the time and place of any impending prosecution or inquest or fatal inquiry
  • No admission of liability or offer or promise of payment shall be made without the Underwriters’ written consent
  • The Police shall be notified as soon as reasonably possible of loss or damage caused by theft or attempted theft or criminal damage


  1. Always take the names and addresses of other parties involved; all witnesses and full particulars of any Police Officer at the scene
  2. NEVER admit liability under any circumstances
  3. Always stop in the event of an accident and give full particulars to any person having reasonable grounds for requiring them
  4. Accidents must be reported to the Police within 24 hours of the event
  5. Always take full details of other parties Insurance and Policy Number, also remember to take their vehicle registration number
  6. Contact Tradewise immediately who will send you an accident report form without delay
  7. Notify Tradewise as soon as possible, of any accident, however trivial; complete and return an accident report form, with two competitive repair estimates (if your policy provides cover for own damage) to Tradewise.
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North America
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Downunder Insurance UK
Opening Hours – 9am to 5:30pm Monday – Friday
Phone – 0800 393 908
Outside UK – +44 (0) 207 402 9211

©2019 Downunder Insurance.

The Travel Insurance available herein is arranged by Downunder Insurance Services Limited with URV, Branch Office of Union Reiseversicherung AG for the United Kingdom and the Republic of Ireland Registered in England & Wales, Company No: FC024381, Branch Number BR006943, a public body corporate with limited liability. Registered Office: Maximilian Strasse 53, D-805330 Munich, Germany. Registered Number: HRB 137918

Union Reiseversicherung AG are authorised in Germany by BaFin and subject to limited regulation in the United Kingdom by the Financial Conduct Authority and in the Republic of Ireland by the Insurance Regulator. Administered in the United Kingdom and Ireland by Travel Insurance Facilities plc. Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. Registered in England, Registered Number: 3220410. Travel Insurance Facilities plc are authorised and regulated by the Financial Conduct Authority. Travel Administration Facilities, Travel Claims Facilities and Emergency Assistance Facilities are trading names of Travel Insurance Facilities plc.

Downunder Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Register number is 306618.