Travel Advisories

18/02/2019 FLYBMI AIRLINES

Following the news that Flybmi Airlines have ceased all operations we  would like to clarify what is available to policyholders.

 If you have booked a flight with Flybmi Airlines and have done so using your credit card, please contact your card provider to see if a refund is available.
 
People who have a Flybmi Airline flight, please do not travel to the airport as Flybmi Airlines are no longer flying. Those who have a Flybmi Airline flight booked via their tour operator should contact their tour operator in the first instance.
Cancellation or curtailment is something which is not normally covered when it is due to Scheduled airline failure, unless specific cover has been purchased. Please refer to your policy wording.
 
In the event that you have specific questions not answered by this directive, please feel free to email us.

22/01/2019 YELLOW FEVER OUTBREAK NIGERIA

 Following the recent news of the Yellow Fever Outbreak alert for Nigeria, we would like to extend our sympathies to those affected and clarify what cover may be available.

We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here:
https://www.gov.uk/foreign-travel-advice/nigeria
 
For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows:
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/nigeria/
 
Cancellation
This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “the fear of an epidemic, pandemic, infection or allergic reaction”.
 
We would advise travellers who have booked package holidays to a destination affected by the viral outbreak and looking to cancel their trip to contact their travel agent or tour operator in the first instance.
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.
 
Insurance “shifting”
If you are offered an alternative destination and or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges, providing the new trip dates remain to the same location or geographical area. Please call the customer service team on the number listed in your policy wording.
 
Premium Refunds
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.
 
Returning early
If you are considering returning to the UK earlier than originally planned as a result of the viral outbreak, please contact your travel agent or tour operator for information on availability of flights in the first instance.
 
If you are travelling independently from a tour operator or travel agent, you should make your own arrangements to leave by either altering your return tickets, where possible, or booking onto an alternative commercial flight. Claims for independent traveller’s additional expenses in returning home earlier, where medically justified, will be treated sympathetically.

 

22/01/2019 COURCHEVEL SKI RESORT FIRE

Following reports of the fire that has affected the Ski resort of Courchevel, France, we  would like to extend our sympathies to those affected. 

We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here: https://www.gov.uk/foreign-travel-advice/france 

For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows:

https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/france/

 Cancellation

This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

 Additional travel and accommodation costs

Should your travel and accommodation arrangements have been affected by the extreme snowfall or avalanche your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.

 Returning home early

 

If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 

In the event that you have specific questions not answered by this directive, please feel free to contact us.

 

 

 

04/01/2019 TROPICAL STORM PABUK

 

Following the news of the Tropical Storm Pabuk which impacted Thailand on the 4th January 2019, we  would like to extend our sympathies to those affected and clarify what cover may be available.

 

We advise all travellers to check the Foreign and Commonwealth Office advice before travelling, and you can do that by checking your chosen destination from the list provided here:
https://www.gov.uk/foreign-travel-advice/thailand
 
For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows:
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/thailand/
 
Cancellation
This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.
 
If you need to come home early
Cutting short your trip may be covered depending on your circumstances. Please refer to your policy wording in the first instance and if you are unsure please contact your claims team. There is no cover for coming home early in the event of loss of enjoyment for whatever reason.
 
Each travel insurance product varies and we would recommend you check your policy wording to see if any other cover may be available, or alternatively contact your claims team to discuss your individual situation.

  

 

20/12/2018 GATWICK DRONE DISRUPTIONS

Following the flight delays and flight suspensions caused by sightings of Drones in and around the Gatwick airfield on Wednesday 19th and Thursday 20th December 2018 that have affected passengers, we would like to clarify what cover is available to our policyholders.
 
It has been advised that if you are due to fly today, do not travel to the airport without checking the status of your flight with your airline first.
 
Departure delay
You can claim for departure delay providing the duration is over 12 hours from you checking in, and the delay is not due to the diversion of the aircraft after it has departed.
 
Cancellation
If the delay you have suffered has exceeded 24 hours in duration after you have checked in, your trip is for more than 2 days and not a one-way trip, and provided you are also unable to obtain a refund from any other source you can submit a claim for cancellation.
 
For both cancellation and departure delay you must not have been offered any compensation, alternative transport that departs within 12 hours or accommodation. To find out more please contact your claims team.

 

5/12/2018 NEW CALEDONIA EARTHQUAKE

Following reports of the earthquake that has impacted New Caledonia and tsunami alert that has been issued on 5th December 2018, we would like to extend our sympathies to those affected and clarify what cover may be available.   We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/new-caledonia

  For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows – https://www.dfa.ie/embassies/irish-embassies-abroad/asia-and-oceania/new-caledonia/ 

Cancellation
This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.
 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the fire your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.
 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 

 

28/11/2018  QUEENSLAND BUSHFIRES

 

Following reports of the wildfires that have affected Queensland, Australia, we  would like to extend our sympathies to those affected and also clarify what cover may be available.

 

 

We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/australia
 
For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/australia/
 
Cancellation
This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.
 
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the fire your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.
 
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

 

 

 

19/11/2018   TENERIFE STORM

Following the news of the storm which has impacted Tenerife and other parts of the Canary Islands between 17th November 2018 and 19th November 2018, we  would like to extend our sympathies to those affected and clarify what cover may be available.We advise all travellers to check the Foreign and Commonwealth Office advice before travelling, and you can do that by checking your chosen destination from the list provided here:https://www.gov.uk/foreign-travel-advice/spain 

Cutting short your trip may be covered depending on your circumstances. Please refer to your policy wording in the first instance and if you are unsure please contact your claims team. There is no cover for coming home early in the event of loss of enjoyment for whatever reason.

Cancellation

This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation "any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home".

If you need to come home early


Each travel insurance product varies and we would recommend you check your policy wording to see if any other cover may be available, or alternatively contact your claims team to discuss your individual situation.

 



12/11/2018. CALIFORNIAN WILDFIRES 

Following the news of the Wildfires that have affected California, we would like to extend our sympathies to those affected and clarify what cover is available to our policyholders.

We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here –
https://www.gov.uk/foreign-travel-advice/usa

For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows –
https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/united-states-of-america/

Cancellation

This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

If you need to come home early

Cutting short your trip may be covered depending on your circumstances. Please refer to your policy wording in the first instance and if you are unsure please contact your claims team. There is no cover for coming home early in the event of loss of enjoyment for whatever reason.

Each travel insurance product varies and we would recommend you check your policy wording to see if any other cover may be available, or alternatively contact your claims team to discuss your individual situation.

 



18/10/2018. Cobalt Airlines

Following the news that Cobalt Airlines have ceased all operations we would like to clarify what is available to policyholders.

The news states that the Cypriot Government will pay for tickets to help travellers get back to where they started from, but they have stressed they will only cover return tickets.

If you have booked a flight only with Cobalt Airlines and have done so using your credit card, please contact your card provider to see if a refund is available.

People who have a Cobalt Airline flight, please do not travel to the airport as Cobalt Airlines are no longer flying. Those who have a Cobalt Airline flight booked via their tour operator should contact their tour operator in the first instance.

 



10/10/2018. Majorca Flash Flood

Following the news of the Flash Flood which happened in Majorca on the 9th October 2018, we would like to extend our sympathies to those affected and clarify what cover may be available.

We advise all travellers to check the Foreign and Commonwealth Office advice before travelling, and you can do that by checking your chosen destination from the list provided here: https://www.gov.uk/foreign-travel-advice/spain

For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/spain/

Cancellation

This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

If you need to come home early

Cutting short your trip may be covered depending on your circumstances. Please refer to your policy wording in the first instance and if you are unsure please contact your claims team. There is no cover for coming home early in the event of loss of enjoyment for whatever reason.

 



10/10/2018. Hurricane Michael.

Following the news of Hurricane Michael that is due to impact the East Coast of America this week (10/10/2018-14/10/2018), we would like to clarify what cover may be available.

We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/usa

For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows – https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/united-states-of-america/

Cancellation

This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.

If you need to come home early

Cutting short your trip may be covered depending on your circumstances. Please refer to your policy wording in the first instance and if you are unsure please contact your claims team. There is no cover for coming home early in the event of loss of enjoyment for whatever reason.

Each travel insurance product varies and we would recommend you check your policy wording to see if any other cover may be available.

 

 

 

 
Europe
1 week from
£9.22
Asia
1 month from
£25.47
North America
3 months from
£53.19
Australia
1 year from
£117.31
 
 
Downunder Insurance UK
Opening Hours – 9am to 5:30pm Monday – Friday
Phone – 0800 393 908
Outside UK – +44 (0) 207 402 9211

©2019 Downunder Insurance.

The Travel Insurance available herein is arranged by Downunder Insurance Services Limited with URV, Branch Office of Union Reiseversicherung AG for the United Kingdom and the Republic of Ireland Registered in England & Wales, Company No: FC024381, Branch Number BR006943, a public body corporate with limited liability. Registered Office: Maximilian Strasse 53, D-805330 Munich, Germany. Registered Number: HRB 137918

Union Reiseversicherung AG are authorised in Germany by BaFin and subject to limited regulation in the United Kingdom by the Financial Conduct Authority and in the Republic of Ireland by the Insurance Regulator. Administered in the United Kingdom and Ireland by Travel Insurance Facilities plc. Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. Registered in England, Registered Number: 3220410. Travel Insurance Facilities plc are authorised and regulated by the Financial Conduct Authority. Travel Administration Facilities, Travel Claims Facilities and Emergency Assistance Facilities are trading names of Travel Insurance Facilities plc.

Downunder Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Register number is 306618.