MAKING A CLAIM ON RETURN HOME
CLAIMS — YOUR DUTIES
You must advise Us of any occurrence that may give rise to a claim in writing as soon as is reasonably possible after the date of such occurrence and shall supply to Us all such accounts and other documents as We may reasonably require. Any expenses incurred because of an unreasonable delay in notifying Us will not be paid.
You must give Us notice in writing immediately You or Your legal representatives have knowledge of any impending prosecution, inquest or fatal injury inquiry in connection with any occurrence of which there may be liability under Section11 of this policy.
You must inform the police of all loss or theft of property within 24 hours of discovery of such loss or theft and obtain a copy of the police report in support of any claim.
If personal possessions or ski/sports equipment are lost or damaged whilst in the custody of a Carrier (i.e. airline, railway, shipping company, bus company etc), You must notify such Carrier immediately and obtain a copy of their report.
You must at all times act in a reasonable manner to prevent or minimise a claim.
CLAIMS — OUR RIGHTS
No admission, offer or promise of payment or indemnity will be made or given by You or on Your behalf without Our written consent.
We will be entitled to take over and conduct in Your name the defence or settlement of any claim or to prosecute in Your name to Our own benefit in respect of any claim for indemnity or damages or otherwise, and will have full discretion in the conduct of any proceedings or in the settlement of any claim and You must give all such information and assistance as We may require.
In case of illness or injury, We may approach any doctor who may have treated You during the period of three years prior to the claim, and We may at Our own expense and upon reasonable notice to You or Your legal personal representative, arrange for You to be medically examined as often as required, or in the event of death have a post mortem examination of Your body.
You must supply at Your own expense a Doctor’s certificate in the form required by Us in support of any medical related claim.
If any person makes any misrepresentation or concealment in obtaining this policy or in support of any claim, the insurance provided by this policy will be void.
We will not be liable in respect of any claim where the event leading to the claim is insured by any other existing policy or policies, except in respect of any amount beyond that which is payable under such other policy or policies.
PRECEDENTS TO LIABILITY
The due observance and fulfilment of the terms, provisions and conditions and endorsements of this policy in so far as they relate to anything to be done or complied with by You will be a condition precedent to Our liability to make any payment.
This insurance shall solely be subject to English Law and the jurisdiction of the English courts.
WHAT TO DO IF YOU WISH TO MAKE A CLAIM
To obtain a claims form, please contact:-
Direct Group Travel Services
Telephone: 0344 412 4296 or
quoting Downunder UK 04828E