Online travel insurance could be handy for people defying the recession by planning long-haul trips.
Up to 90 per cent of people are still planning to travel overseas despite the financial pressures of the recession and so airports should focus on customer needs, according to American Express.
Many of these passengers will have bought
gap year travel insurance in case of any accidents.
Addressing the Passenger Terminal Expo at London ExCel, Avinash Lalwani, director of global financial services at airports for American Express, said airports need to be careful not to alienate passengers during the current economic climate by offering poor service.
Mr Lalwani said: "You don't want to alienate these passengers because these passengers are changing their behaviour now due to the economic crisis and when the economy rebounds, if you alienate them right now, you will lose them."
The vast majority of travellers (80 per cent) would recommend an airport they travelled from to their friends, according to new research from the Civil Aviation Authority.
In addition, half of those surveyed were able to check-in their bags in under five minutes.
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